1. use our products or services to review data not owned by you or otherwise under your management and control, unless you have received permission from the person or entity who owns or otherwise has management and control of such data;
2. use our products or services to process or permit to be processed the data of a third party;
3. except as specifically set out above, use our products or services to publish, or provide to a third party, any results;
4. alter, merge, adapt, modify, translate, or create derivative works based on the product or service; or,
5. access the product or service with any automated software program unless you have been granted permission in written consent from Epik One, Inc.

1. All software, services, training and support offerings require pre-payment with a valid credit card or corporate check.
2. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.
3. Online or phone credit card purchases are processed in a secure environment and appear as "Epik One, Inc." on your credit card statement.

1. Upon completion of your UrchinExperts paid service or support plan, you will be notified to remove our access from your Urchin Software account(s).
2. UrchinExperts reserves the right to stop or refuse service to anyone for any reason at any time.

1. Support incidents are billed in twenty (20) minute increments (e.g. if it takes 17 minutes to resolve your ticket, 20 minutes is billed to your remaining support time).
2. Unused support time on hourly plans is available as needed until thirty (30) days for the 1 Hour Plan, six (6) months for the 3 Hour Plan), or one (1) year (for the 8 Hour Plan from date of purchase.
3. Month-ending unused support time on the Annual Support Plan does not rollover.
4. Unused support time is non-refundable and non-transferable.
5. Support requests must be made via the UrchinExperts online ticketing system (login and password information is provided upon support plan purchase).
6. Support is available 9am-5pm Eastern Time, Monday-Friday.
7. initial response to a submitted ticket is within 24 hours. Tickets submitted on Fridays are responded to by the following Monday. In an initial response may not be a solution, but request for further information.

1. UrchinExperts reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, any Service (or any part thereof) with or without notice.
2. Prices of all Services, are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the UrchinExperts website or in an notification email sent to customers.
3. UrchinExperts shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

• Installation
• Upgrading and Migration
• Configuration and Reporting
• Log Management and Processing
• Deployment for Large Networks or Webhosts
• Troubleshooting and Best Use Practices

	"I need help NOW!" Targeted Issues, Specific Questions	Good for 30 days from date of purchase	$250	Terms of Service
	More Complex Issues with Installation and Configuration	Good for 6 months from date of purchase	$600	Terms of Service
	Complex Issues and Questions. Ideal for Multiple Accounts, Profiles and Testing	Good for 12 months from date of purchase	$1200	Terms of Service
	Ideal for Power Users and Agencies. Ongoing Support Issues and Questions for Multiple Accounts, Profiles, Testing. Best Hourly Rate!	Plan duration: Up to 4 hours per month for 12 months	$6000	Terms of Service

• Login access to support ticketing and instructions for granting access to your account(s) is provided upon purchase.
• Initial response to all tickets within 24 business hours and continued ticket responses until the issue is resolved or questions are answered in a satisfactory manner
• An initial response is typically a ticket solution, but may also be a request for more information (a log file, a configuration file, etc.)
• When submitting a ticket, you are welcome to request a scheduled support call with a technical specialist.
• Monitored normal ticketing support Monday to Friday, 9 AM to 6 PM Eastern Standard Time
• Support incidents are billed in 20 minute increments
• The one hour support plan is valid for 30 days from date of purchase, the 3 hour plan is 6 months and the 8 hour plan is 12 months.
• Unused monthly time does not rollover to the following month
• While we provide in-depth installation assistance, we do not perform direct work on client servers
• Because Urchin Software is technically-advanced, we strongly recommend that a web administrator or IT manager is the primary point of contact with our Urchin Technical Specialists
• Purchaser of a Professional Support Plan agrees to UrchinExperts Terms of Service.

Major Features

• Up to 1000 profiles (domains), log sources, e-commerce, and campaign tracking all included with base license; no add-on modules
• Individual visitor-level tracking, including session (path) data
• Comprehensive SEO/SEM campaign tracking features, 4 goals per profile
• Rich cross-segmenting available from most reports
• Full suite of visitor geo-location reports (not just visitor domain)
• Processing speed roughly on par with Urchin 5 but with much richer reports

Platform Support

• Broad range of Linux platforms supported with only 2 builds (Linux 2.4 and 2.6 kernels)
• Added support for FreeBSD 5 and FreeBSD 6
• Dropped support for MacOS X and Solaris (may be reconsidered if sufficient demand is demonstrated)

Installers

• Windows installer is now distributed as an MSI package, better unattended install support, integration with SMS

Configuration

• Relational database (MySQL or PostgreSQL) administrative configuration backend
• Support for configuration database hosted on remote configuration server

Web Server

• Upgraded to latest Apache 1.3.X release
• OpenSSL and mod-ssl upgraded to latest versions
• Removed default modules not used by Urchin
• Added mod_expires for proper cache control headers

Task Scheduler

• Scheduler now runs as two processes - master scheduler and slave scheduler
• Tasks easily managed via scripting interface to back end configuration DB
• More robust/reliable support for running multiple instances of slave scheduler on a single machines and/or in a cluster

Visitor Tracking

• The old __utm.js tracking javascript has been replaced with a Google Analytics-compatible urchin.js tracking javascript (existing sites will need to upgrade)

Log Processing

• Geodata stored in memory (larger runtime memory footprint)
• Range of Days feature in log sources allows multi-day search for log files matching a particular date pattern
• Ability to run profiles entirely in memory

Data & Storage

• Profile databases now default to 100,000 records/month (instead of 10,000) with option to increase up to 500,000 records per month
• Expanded Geodata: full set of geolocation data from Quova, replaces domain-only MaxMind data
• Monthly table record limit increased from default of 10,000 to 100,000 records
• 50 monthly files per profile, now organized by subdirectory

Reporting UI

• Flash replaces Adobe SVG for rendering graphs & charts
• Report exporting only in CSV and XML (removed unreliable MS Word/Excel exporting)
• All Profiles report is defunct
• New visitor session/path level reporting capabilities

Ecommerce

• Ecommerce transactions can be written directly to webserver logs via special functions in the tracking javascript (identical to GA)
• External shopping cart logs in ELF2 format also supported

Security

• Urchin 6 has gone through a thorough quality assurance for cross-site scripting (XSS) and XSRF vulnerabilities

What is Urchin Software?

How does Urchin Software work?

What platforms are supported?

• Windows 2003 Server
• Windows XP
• Windows 2000
• Linux (kernel 2.6) - generic for most of Linux flavors
• Linux (kernel 2.4) - generic for most of Linuxflavors
• FreeBSD 6

• MySQL 4, 5
• PostgreSQL5

• Apache (all platforms)
• IIS (windows only)

Will there be other platforms supported by Urchin 6?

What languages will be supported in Urchin 6?

• US English
• UK English
• French
• Italian
• German
• Spanish
• Chinese
• Japanese
• Korean
• Brazilian Portuguese

Why is Google launching this product?

What is new in Urchin 6?

How much does Urchin 6 cost? Where can users purchase Urchin 6?

Are future upgrades included in the license price?